As thousands attend annual conference in San Francisco, customers get 'severe delays, intermittent errors, and inability to access services'.
UPDATED An hours-long Salesforce outage on Wednesday hit customers with severe delays, intermittent errors, and inability to access some services, according to the SaaS vendor's status page.
The outage hit hundreds of instances throughout the world, including the USA, Japan, India, the UK, France, and Germany.
The service disruption was first reported around 0930 BST on September 16. An update at 1219 BST said the company had validated and rolled out a fix, and customers were seeing service return to normal. However, as of 1500 BST (1400 UTC), the company said that the fix had not restored all instances of the problem, and it had "received reports of scheduled jobs not running as expected for some customers who are now able to access the service."
Salesforce's customer list is a roll-call of global giants from all industries, including include Amazon, Walmart, Coca-Cola, Toyota, and IBM.
The outage came at a bad time for the SaaS company. Yesterday, it kicked off its annual conference, Dreamforce, in San Francisco. More than 40,000 people are expected to attend in person, with more than 200,000 people registered to attend online.
Salesforce says that the incident has now been resolved.
Salesforce said it was manually restarting instances where the automated fix hadn't resolved the issue, and that it was still receiving reports of scheduled jobs not running as expected for some customers who were able to access the service.
Updated at 1109 BST on September 16, 2026, to add:.