Refunds and cancellation

Last updated 26 September 2026. Mundane Read is a registered business name of Creditcrest Technologies Pty Ltd (ACN 702 318 778, ABN 80 702 318 778).

What you pay for

Reading Mundane Read is free. There are two paid products.

The browser extension subscription. The extension scores 7 articles a week for free. Unlimited articles cost A$6.99 a month or A$69.99 a year, GST included, charged when you subscribe and then at the start of each period until you cancel. Cancel any time from Settings: the subscription stops renewing and stays active until the end of the period you paid for. We refund, in full, a renewal charged within 7 days if you tell us you meant to cancel and have not used the extension beyond the free articles since, and any duplicate charge or charge after cancelling.

The Mundane Read API on the pay-as-you-go plan: there is no subscription fee and nothing is charged when you sign up. At the end of each monthly billing period you are charged for the calls you made in it, at the rates on the pricing page. Charges appear on your card or bank statement as MUNDANE READ API COST, MUNDANE READ or MUNDANE, depending on how much room your bank gives the description.

Cancelling

Extension subscription: cancel from Settings (Browser extension, then "Manage or cancel"), or email us. It stops renewing and stays active until the end of the period you paid for.

API: you can cancel at any time from the billing portal, or by emailing support@mundaneread.com. Cancellation takes effect immediately: your API keys stop working, and you receive one final invoice for the calls made since your last invoice. There is no cancellation fee and no minimum term.

Refunds

Because you are billed only for calls already made, we do not refund usage as a matter of course. We do refund, in full, any charge that was:

• for calls that failed because of a fault on our side (a 5xx response),
• a duplicate charge, or a charge after you cancelled, or
• for usage you did not make, where a key was used without your authority and you told us promptly.

Email support@mundaneread.com within 60 days of the charge with the invoice number. We reply within two business days, and approved refunds go back to the original card, usually within 5 to 10 business days. Nothing here limits your rights under the Australian Consumer Law.

Disputes

If you think a charge is wrong, please write to us before disputing it with your bank; we can usually fix it faster. If you do open a dispute, we will respond to it with the usage records for the period.