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Online retailers that don't support digital wallets are losing Gen Z customers

Engadget
Summary

Big Tech

Digital wallets were used in 40 percent of online purchases in 2025 and 17 percent of in-store spending, according to a study from payment technology firm Global Payments.

The report’s most important sentence, shortened and in plain words. How

The PYMNTS study found 87 million consumers, or one-third of US shoppers, had used a digital wallet online in the prior 30 days. 21 percent of consumers in the US had abandoned an online purchase in the 30 days before being surveyed by PYMNTS, 47 percent of whom wanted to use a digital wallet.

Headline check

The one thing this headline claims is in the report.

Figures, names and quoted words in the headline, looked for in the report itself — not in the summary above. One claim in this headline could be checked, so this is a narrow pass and not a thorough one. How this is checked

This is a summary. The indicators are not. Every score on this page was measured over the full 755-word report, which is the only way the numbers mean anything.

How this outlet filed it, and how we rewrote it

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Outlet Niral Score
Engadgetas they published this story 14.7

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